At Mimi’s Cleaning Services LLC, we understand that life can be unpredictable and schedules may need to change. To ensure fairness to both our clients and our team, we kindly ask that you review our rescheduling and cancellation policy below: 

1. Rescheduling Client

Rescheduling: Clients may reschedule a cleaning appointment at no cost with at least 24 hours’ notice. Rescheduled appointments are subject to availability.

2. Cancellations Appointment

To avoid a cancellation fee, we require a minimum of 48 hours' advance notice. Cancellations received between 24 and 48 hours prior to the scheduled appointment will be assessed a fee. Appointments cancelled with less than 24 hours' notice will also be subject to a cancellation fee.

3. Recurring Services

For recurring clients, missed appointments will not be automatically rescheduled. Clients must request a new time slot, which will depend on availability. Consistent last-minute cancellations may result in removal from the recurring schedule. 

4. Company Cancellation

Company Cancellations: In the rare event that we must cancel or reschedule a booking due to unforeseen circumstances, we will notify you as soon as possible and provide priority in rescheduling.

5. Payment Policy

At Mimi’s Cleaning Services LLC, we value your business and strive to make payments simple and convenient. Please review our payment policy below:

1. The payment due date is located on the invoice.

2. Accepted Payment Methods Invoice: An electronic invoice will be sent to your email or phone for quick and secure payment.

3. Debit/Credit Card: Payments can be made on-site using a secure mobile card reader or directly through the invoice link. Late Payments/ Non-Payment Client will receive a payment reminder via email or call. Future services may be paused until outstanding balances are paid in full.

4. Receipts: A digital receipt will be provided immediately after payment for your records.    

6. Refunds

Refunds (if applicable) will be processed within [10 business days].

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